What I Learned Building CalAIM Housing Transition Navigation Services from the Ground Up
Building a new program requires more than funding, staffing, and referrals. Drawing from firsthand leadership experience, I share lessons about developing operational infrastructure, establishing workflows, strengthening documentation, building partnerships, and integrating quality oversight into everyday program operations.
Does Your Team Need Training, or Is Something Else Causing the Problem?
The training already happened. A few weeks later, the same problem is back. Four reasons a process isn’t being followed, and how to tell whether training is actually the fix.
Policy, SOP, or Workflow: What Does Your Program Actually Need?
When a process isn’t working, the instinct is to write an SOP. But an SOP only fixes one kind of problem. Here’s how to tell whether your program is missing a policy, a workflow, or an SOP.
Does Your Public Health Program Need an SOP? 7 Signs the Answer Is Yes
When staff follow the same process differently, documentation is outdated, or written procedures don't match daily practice, the problem may be bigger than training. Learn seven signs your public health program may need an SOP and what to consider before writing one.